All our orders are shipped through Platinum Express Australia post with signature confirmation to ensure secure arrival. Once payment has been received, diamond orders will take approximately 2 weeks to be delivered. Custom rings will take approximately 3 weeks to be delivered. Anny’s Jewellers is based in Frankston, Victoria, shipping times may vary according to the distance of delivery. Each order is covered by our insurance door to door, giving peace of mind for your delivery. If an urgent delivery is required, contact us and we will do everything in our power to meet your deadline..
For your protection, we always:
· Present all orders in distinctive packaging.
· Require that all deliveries are made to a physical or home address only. We do not ship to P.O. box addresses.
· Require an adult to sign for the delivery.
For every ring sold ay Anny’s, we offer to insure your purchase covering absolutely everything for 1 year, with 100% replacement if a claim is required. Covering theft, loss or damage. Giving all our clients peace of mind on their beloved engagement ring knowing its safe under the Anny’s Guarantee.
We also offer lifetime polishing, cleaning and claw tightening to our clients who purchase rings from us.
Visit our Showroom to redeem the services on offer.
Our preferred payment methods are E-Way and Paypal. The price of diamonds fluctuates daily due to the exchange rate, therefore the price when the stone is purchased will be the final price. Since we deal with international markets, our inventory can change in an instant. However, we can offer to reserve a specific diamond for 24 hours. In order for a diamond to be purchased and secured, the stone must be paid in full.
At Anny’s we strive to offer our clients the most competitive prices on the market. If, however, a diamond of the exact characteristics is found cheaper, we will endeavour to match the price where possible.
Finding the perfect size for your ring can be daunting, and so here at Anny’s we offer a free resizing opportunity for all rings sold to get a perfect fit for that perfect ring (must be within 2 months of purchase). You may also come in-store to our showroom located in Frankston Victoria to ensure for an accurate sizing.
At Anny’s we also offer jewellery valuations along with any piece purchased valued over $1,000.
The valuation certificate showcases the approximate replacement value of the item. The certificate outlines diamond details such as colour, clarity, carat and cut along with a picture of the product.
In the case of any loss, damage or theft, the valuation certificate will ensure for an easy insurance claim if ever required.
We also offer the valuation service to other pieces not purchased through Anny’s.
Insurance through Q Report is designed to protect against risks specific to jewellery. At Anny's, we are backed by a world-leading insurer, the Q Report Jewellery Insurance Policy. It is the only policy that guarantees you can always return to your original jeweller in the case of any loss or damage.
Your cover includes:
12 months worldwide cover
Immediate cover before you leave your Q Certified jeweller
An agreed value policy
Guaranteed return to your original jeweller for any claim
Free annual revaluation of your jewellery
For added reassurance, internationally renowned Chubb Insurance Company of Australia, back the Q Report policy. Your jewellery is insurance at purchase price, not valuation price which avoids excessive premiums with all data stored in a highly secure jewel vault.