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At Cara Diamonds, we believe in the quality of our diamonds and jewelry. We stand behind every item we make and want you to be truly delighted with your purchase.

If for any reason you are not completely satisfied with your purchase, you may return it in its original, unworn condition within 14 days for a full refund or exchange – no questions asked.

Special orders and custom made items are not included in our 14-day return policy as these are personalized items.

To return an item, simply follow these return procedures:
 

  • Contact our customer service on 1300 311 118.
  • Advise the representative that you wish to return your order.
  • Send package to our Melbourne office via TNT express.  

All refunds will be processed within 5 working days upon receipt of the item, in the form of the original purchase method.

If you have any questions about our return procedures, please contact us on 1300 311 118 or email assist@annys.com.au