Frequently Asked Questions
Updated 2026-09-28
A short reference to the questions we field most often. Frankston handles all services, including repairs, valuations, engraving, remodelling, engagement rings and wedding rings. Email us before visiting Collins Street for engagement-ring and wedding-ring consultations. Please wait for our email confirmation before coming in. Anything not covered below — please get in touch and our team will help.
What does Anny's Guarantee cover?
At Anny's, we stand behind our product and take pride in what we do. Anyone who buys a piece from Anny's, in store or online, gets lifetime cleaning and polishing. Manufacturing defects in the custom pieces we make are rectified without question, for the life of the piece. Repairs under Anny's Guarantee are for manufacturing defects only, not wear and tear. Everyday wear, such as worn claws or rhodium plating wearing off white gold, is repaired as a paid service.
What is Anny's return policy?
Ready to Ship jewellery bought online and shipped from our warehouse, including sale items, can be returned for a refund under our 14-day change-of-mind return policy. Email us within 14 days of delivery to request a return. Items must be unworn and unused, with tags, original packaging and proof of purchase. Please wait for our approval and return instructions before sending your item back. Once your return is approved, we email you a return label to post the item back to us. The return label costs $15. Excluded from change-of-mind returns: Custom-made pieces; Made-to-order pieces; Imported loose stones. Pieces bought in our stores, including sale items, can be returned for store credit within 14 days of purchase. Items must be unworn and unused, with tags, original packaging and proof of purchase. Please contact us for approval before returning your piece. Custom-made and made-to-order pieces and imported loose stones have separate terms. The design fee and custom work can't be cancelled or refunded for change of mind. These change-of-mind terms do not affect your rights under Australian Consumer Law, including for faulty items. Read our refund policy for full details. Selected loose diamonds have a separate 7-day program: you view the stone in store before deciding.
Do you offer free resizing?
One free resize within the first 2 months, for a change of up to three ring sizes. Engagement-ring resizes are prioritised and usually take 1–2 days. We confirm the turnaround after inspecting the ring; complex work may take longer.
Do you have a retail store?
Yes. We are located in two locations: 92 Young Street, Frankston VIC 3199 (walk-ins welcome). Email us before visiting Collins Street for engagement-ring and wedding-ring consultations. Please wait for our email confirmation before coming in. Level 3, 257 Collins Street, Melbourne VIC 3000.
What deposit do you need on a custom piece or engagement ring?
A $500 design fee starts your commission, covers the 3D design and 3D print, and comes off the final price. 80% deposit at CAD sign-off. The remaining 20% is due on completion or collection. The design fee and custom work can't be cancelled or refunded for change of mind. Your Australian Consumer Law rights are unaffected.
Do you buy jewellery?
At the current stage, this is not a service we can offer.
How is your handcrafted jewellery made?
Our handcrafted jewellery combines CAD design and 3D printing with specialist metal casting, followed by hand-setting, finishing and polishing at our Frankston workshop. We explain the process for your piece during your consultation.